Delivery

Straight away. Payment is confirmed in seconds, and your invitation is live as soon as it is — no waiting, no approval step, nothing to collect.

If a bank takes longer to confirm, the invitation goes live when the confirmation reaches us. That is usually seconds and occasionally a few minutes.

The links open. Before you pay, your invitation is a preview only you can see; after, the personal link you send each guest opens the invitation for them.

Sending the links is yours to do, from your own phone, over WhatsApp or however you like. We do not send anything to your guests on your behalf, so nothing is in the post and nothing can be lost in it.

Nothing changes and nothing is charged. An order that was started and never finished costs you nothing, and it is shown on your payments page as not completed so you can see it was not a charge.

If money left your account and your invitation is still not live, write to us with the payment reference from your payments page and we will sort it out.

Shahi includes us writing the invitation with you, setting it up and importing your guest list. That is work rather than a download, so it starts with a conversation on WhatsApp, before you pay: what you would like it to say, and the day we can begin. Once we have spoken, the payment opens on your dashboard.

How it goes, and what you see on your dashboard at each step:

1. We talk, and agree what we will write and when we begin.
2. You pay. The day we start appears as “We began work on…”.
3. We write it and set it up. We aim to have a first version with you within three working days of starting.
4. It appears as “Ready for you to see”, and we email you. Up to 3 rounds of changes on WhatsApp until it reads the way you want.
5. You publish it and send it to your guests, whenever you are ready.

Replies: within 4 hours, 9 am – 6 pm IST, Monday to Saturday. A message after hours is answered the next working morning.

Languages: we write in English or Hindi, or both side by side.

Timing: we need at least 10 days before your first celebration, which leaves time for the changes and for your guests to receive it. Closer than that, talk to us — we will say honestly whether we can. We take 10 weddings a month, so each one gets the time it needs; if we are full, we will tell you before you pay.

Until the wedding: after it is done, we keep making changes to the details for you — a venue, a time, a new celebration, more guests. A new design or a rewrite from the start is not included.

Until 90 days after your wedding day — long enough that relatives are still reading it and still leaving notes in the guestbook weeks afterwards.

The date is fixed when you pay and does not move if you later change the date on the invitation. If your wedding is postponed, write to us and we will move it. The terms set out what happens after that, and what is kept.

Because delivery is immediate, the question a refund turns on is whether anyone has seen the invitation yet. The refunds page sets that out in full, and it is part of the terms you agree to when you pay.